Arbor Health | Arbor Health and Life | Annual Report 2020

Quality care, close to home Arbor Health, Morton Hospital is a 25-bed critical access hospital (CAH) serving a 900-square-mile area with approximately 9,000 residents. The CAH designation is the determination by the federal and state governments that the hospital is critical to the residents of East Lewis County. We are proud of the services we provide to our patients at Arbor Health. The people in our care are more than our patients—they are our family, our neighbors, our friends. We work together for the health of our community and neighbors. How we compare to other critical access hospitals: Quality survey questionnaire Arbor Health, Morton Hospital Critical access hospitals in WA, OR, CA, NV All CAH in the United States Patients who reported they were always treated with respect by nurses 83.3% 75.8% 81.5% Patients who reported the hospital staff was always responsive 79.2% 63.8% 73.3% Patients who reported the facility was always clean 84.3% 73% 78.1% Patients who reported their call button was always answered quickly 73.4% 61.6% 72.2% Patients who were helped with toileting as soon as they wanted 84.9% 65.8% 75.2% Hospital staff conduct daily rounds with Transitional Care Rehab patients. Pictured, from left, are Sue Dunaway, NAC; patient Gerald Brossow; Ashley Hancock, RN; Amy Ballard, PT, DPT; and Don Allison, MD. Top 10th percentile Initial waiting time Score: 5 Informed about delays Score: 7 Top 20th percentile Helpfulness of admitting staff Score: 11 Staff worked together to care for you Score: 12 Courtesy of radiology staff Score: 19 Nurses kept you informed Score: 20 Top 30th percentile Nurses’ responses to questions/concerns Score: 22 Waiting time to see doctor Score: 24 Courtesy of nurses Score: 25 Nurses took time to listen Score: 27 Top 40th percentile Nurses’ concern for your privacy Score: 30 Courtesy of person who took blood Score: 31 Waiting time to treatment area Score: 34 Comfort of waiting area Score: 37 Highly ranked emergency care Nationally, hospitals with emergency departments (ED) strive to be ranked in the top 50th percentile among their peers. Arbor Health’s ED is ranked above the top 50th percentile in the region of Washington, Oregon, California and Nevada. The lower the number, the higher we stand among our 249 peers. MYARBORHEALTH.ORG 3