Health life AND ANNUAL REPORT Nurturing a healthy community CELEBRATING A TRADITION OF EXCELLENT, PERSONALIZED CARE 2025
2 MYARBORHEALTH.ORG Our Mission To foster trust and nurture a healthy community. Our Vision To provide every patient the best care and every employee the best place to work. Core Values ● One team, one mission. ● Go out of your way to brighten someone’s day. ● Own it, embrace it. ● Care like crazy. ● Motivate, elevate, appreciate. ● Know the way, show the way, ease the way. ● Find joy along the way. MyArborHealth.org Dear Arbor Health community, As we welcome a new year, it is natural to reflect on the one just ended. For Arbor Health, 2025 was marked by changes, challenges and meaningful accomplishments. When we look across our three pillars—People, Quality and Finance—we can confidently say Arbor Health had a strong year despite the external pressures of increased regulatory demands, higher taxes and declining reimbursement rates. This annual report outlines many of our 2025 achievements. Some highlights are the successful reduction of contract staffing through the recruitment of permanent team members, an enhanced organizational focus on quality, and careful financial management that resulted in positive net revenue for the year. Looking ahead, our primary focus in 2026 is preparing for the future. We are conducting multiple assessments of our facilities and services to shape our strategic plan in the coming months. This plan will serve as our road map as we grow and expand our services to meet the evolving needs of our community. Arbor Health is rooted in community and dedicated to growing great health for generations. Yours in good health, Eric “Max” Neal, CEO 2026 © Coffey Communications, Inc. All rights reserved.
2025 highlights Awards ● Arbor Health–Morton Hospital Physical Therapy won the five-star Award for Excellence in Healthcare from PRC. ● Arbor Health–Morton Hospital Emergency Department won the four-star Award for Excellence in Healthcare from PRC. ● Rapid Care Clinic won The Chronicle’s Best of Lewis County first place award in the urgent care category. ● Arbor Health won first place in KMNT’s Listeners’ Choice Award for Hospital, Place to Work, Physical Therapy and Urgent Care. ● Received the 2025 Critical Access Hospital Achievement of Quality Healthcare Gold Award from the Washington State Hospital Association. Quality and certification Radiology Department: ● Completed a successful MQSA (Mammography Quality Standards Act) survey. ● Completed a successful Washington State Department of Health CT and x-ray inspection. Hospital medical laboratory: ● Updated and renewed all CLIA Medical Test Site licenses. ● Implemented reticulocyte count testing. Staffing and leadership ● Welcomed our new CEO, Eric “Max” Neal, in August. ● Hired Janice Pendergast as Laboratory Services Department Manager and Kim Pederson as Quality Director. ● Promoted Carey Young to Director of Nursing. ● Promoted registered nurse Colleen Littlejohn to Assistant Chief Nursing Officer (ACNO) as part of the current CNO’s retirement succession plan. ● Promoted registered nurses Cindy Farley and Amy Horejsi to acute care and operating room coordinators, respectively. ● Recruited enough new nurses to reduce traveling nurses from 15 to 5. MYARBORHEALTH.ORG
Diagnostic imaging Implemented bone density studies. Entered a partnership with Tacoma Community College for clinical x-ray experience for students. Increased mammography services from four days a week to five. Increased MRI services from two days a week to three. New and noteworthy in 2025 Health Information Management Department Processed over 3,000 medical record release requests for patients. Coded over 50,000 encounters, with a total accuracy rate of 98.33%. Patient Access Department Morton Hospital front desk and Emergency Department admitting staff registered over 21,000 encounters and took in over $85,000 in up-front collections, a 163% increase compared with 2024. Radiology scheduling staff set more than 4,000 appointments. Rehabilitation authorization personnel completed over 800 referrals. Primary care clinics Increased chronic care management patients from 12 in 2024 to 111 in 2025. Held drive-thru flu vaccine events in Packwood, Randle, Morton and Mossyrock. Held Safe Kids summer event at Morton Elementary. Partnered with Arbor Health Foundation to provide sports physicals at White Pass, Morton and Mossyrock high schools. Participated in the Washington State Medical Assistant Apprenticeship program to provide hands-on clinical training, completing one and starting six more apprenticeships. Arbor Health Foundation Provided $17,000 in employee scholarships. Provided $82,097 in equipment purchases and employee-program and community support. Created the Youth Health Education Fund of $15,000 to inspire high school students to work in health care. Community support events: ● Family Resource Fair. ● Thrive After 55 Senior Resource Fair. ● Mammos and Mocktails. ● Joy in the Journey 5K Color Run.
MYARBORHEALTH.ORG 4 Facilities and engineering Repaired and resurfaced a large sinkhole in front of the hospital. Resurfaced the Randle Clinic ramp entrance. Replaced two rooftop HVAC units. Resurfaced the west parking lot. Replaced the kitchen hood fire suppression system. Rehabilitation services In partnership with Arbor Health Foundation, installed the Solo-Step Overhead Track System for patient safety during physical therapy. Reinitiated Fiberoptic Endoscopic Evaluation of Swallowing (FEES) in our Speech-Language Pathology Department. Achieved additional advanced certifications among staff. Community sponsorships Packwood Mountain Festival 5K—sponsor. Mossyrock Independence Day 5K and 8K— organizer and sponsor. Onalaska Apple Fun Run—sponsor. Packwood Trail Days. DPA Memorial Walk. Sasquatch Trot 5K. East Lewis County Chamber Bowling Tournament. Gifford Pinchot Fungi Festival. Mossyrock Junior High football uniforms. Vikings of Tomorrow Golf Tournament. Onalaska School District crisis kits. Youth sports in White Pass, Morton, Mossyrock and Onalaska. Hospital equipment Installed new operating room lights. Installed a new instrument washer in the Central Sterilization Department. Purchased a new Dietary Department grill. Purchased ultrasound equipment for the Emergency Department. Community wellness Conducted three free Lunch & Learn events: ● Alzheimer’s and Dementia. ● Navigating Medicare, Medicaid & Post-Acute Care (in partnership with Cornerstone Insurance). ● Living Long and Living Great. Arbor Health Joy in the Journey 5K and Health Fair. Random Acts of Kindness campaign. Patient care Purchased recliners for added comfort for inpatients. Expanded Wound Care Clinic hours. Purchased comfort furniture for palliative care patients’ family members. Created a new patient menu system for meal choices.
ARBOR HEALTH FOUNDATION 521 Adams Ave. Morton, WA 98356 Nonprofit Org. U.S. Postage PAID Walla Walla, WA Permit No. 44 Diagnostic imaging X-rays 5,731 Ultrasounds 1,150 Mammograms 855 CT scans 3,121 MRIs 651 Nuclear medicine treatments 67 Financial health Gross patient revenues $74,345,315 Wages and salaries $28,104,590 Wages and salaries (including benefits) $33,304,504 Charity care $930,795 Rapid Care Clinic visits 3,696 Family medicine clinic visits 31,246 Surgical procedures 450 Emergency visits 5,523 Wound Care Clinic visits 764 Rehab services visits 13,504 Colonoscopies 263 Inpatient days 427 Extended-Care Rehab days 798 Laboratory tests 57,076 Sleep studies 120 Observation admissions 244 By the numbers Quarterly Lunch & Learn events in 2026 Decreasing Your Risk of Alzheimer’s and Dementia: Mark Hansen, MD, April 22 Strong Bones, Steady Steps: Edwin Meelhuysen, PT, COMT, June 17 Defeating Diabetes: Real Solutions for Lasting Change: Don Allison, MD, Oct. 27 Eating Real: A Fresh Look at Whole Foods: date TBD
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