ANNUAL REPORT Nurturing a healthy community CELEBRATING A TRADITION OF EXCELLENT, PERSONALIZED CARE 2023
Dear community members, I am pleased to present the Annual Report of Arbor Health, reflecting our commitment to providing high-quality health care services to our community. As the CEO, it is my privilege to share with you the highlights of our achievements and the challenges we faced during the past year. Hospital achievements Quality care: ● We were awarded the Washington State Hospital Association Critical Access Hospital Achievement of Quality Award for 2023. Community outreach programs: ● We provided in-depth stroke education to the Morton Senior Center. ● We sponsored several events in the community, including the Mossyrock 5K run and our annual Arbor Health wellness fair. Technology and infrastructure: ● We continued to invest in technology and infrastructure projects to better serve our patients, community and employees. Challenges faced Coping with reduced reimbursements from insurance companies and staffing issues: ● We continue to face challenges regarding declining reimbursement from insurance companies while the cost of providing services continues to rise. ● We continue to see challenges in recruitment of all staff. ● We have several strategies in place to continue our efforts to recruit and retain the highest-quality staff. Looking ahead Future plans and initiatives: ● This coming year, we plan on adding additional services and programs to promote local health care. ● This year will bring the addition of new physicians, new lab equipment, a permanent MRI unit, a new CT scanner and two new ultrasound units. Final thoughts I want to express my gratitude for your ongoing support. Arbor Health is dedicated to serving you, and we remain committed to advancing health care excellence within our community. Thank you for entrusting us with your health and well-being. Sincerely, Robert W. Mach, CEO, Arbor Health Reflecting on the past year Our Mission To foster trust and nurture a healthy community Our Vision To provide every patient the best care and every employee the best place to work. Core Values ● One team, one mission. ● Go out of your way to brighten someone’s day. ● Own it, embrace it. ● Care like crazy. ● Motivate, elevate, appreciate. ● Know the way, show the way, ease the way. ● Find joy along the way. MyArborHealth.org 2 MYARBORHEALTH.ORG
Arbor Health– Packwood Clinic 13051 U.S. Highway 12 Packwood, WA 98361 Tuesday through Friday, 8 a.m. to 4:30 p.m. 360-496-3777 MyArborHealth.org/packwood The long-awaited Arbor Health–Packwood Clinic held its grand opening on Monday, April 24, 2023. Everyone involved was thrilled to see the project complete, especially the staff and the patients who were eager to have a medical clinic back in town. Jason Whitney, ARNP, FNP, provides the full scope of family medicine, from pediatric to geriatric care. His patient care is augmented by Behavioral Health Specialist Carolyn Price, LICSW. LEFT: Jason Whitney, ARNP, FNP, with Corrine Smith, medical assistant. BELOW: Jason cuts the ribbon during the grand opening celebration. Celebrating the grand opening of our Packwood Clinic MYARBORHEALTH.ORG 3
Rapid Care Clinic visits 3,451 Diagnostic imaging services X-rays 5,267 Ultrasounds 771 Mammograms 1,372 CT scans 2,534 MRIs 417 Nuclear medicine treatments 53 Financial health Gross patient revenues $58,079,686 Wages and salaries $22,429,708 Wages and salaries (including benefits) $26,874,977 Charity care $726,374 By the numbers $ Physical Therapy visits 8,908 Family medicine clinic visits 26,312 Surgical procedures 474 Emergency visits 5,474 Wound care clinic visits 632 Rehab services visits 10,383 Colonoscopies 232 Inpatient days 503 Speech Therapy visits 328 Extended-Care Rehab days 902 Laboratory tests 46,906 Sleep studies 81 Observation admissions 217 Occupational Therapy visits 1,147 MYARBORHEALTH.ORG 4
The Board of Commissioners ● Adopted a new, three-year strategic plan and a new vision statement. ● Approved the purchase of a new CT scanner. ● Approved the purchase of an MRI. Morton Hospital ● Oxygen bulk tank installed. ● Electric vehicle charging stations installed. ● Successfully renewed as a Level II Cardiac Center and Level III Stroke Center System by the Washington State Health Department. ● Received the Quality Excellence Award from the Washington State Hospital Association for participating in our Critical Access Hospital Achievement of Quality Excellence Program. Packwood Clinic ● Opened in April for the full scope of family medicine— pediatrics to geriatrics. Mossyrock Clinic ● Quoc Ho, MD, returned to the Arbor Health medical staff. Recruitment and promotions ● Welcomed Robert Mach as Chief Executive Officer. ● Welcomed Barbara Van Duren as Chief Nursing Officer/ Chief Quality Officer. ● Promoted Jamie Brazil to Co-Clinic Manager. ● Hired Care Coordination Supervisor Tiffany Transue. ● Promoted Kelly Hauser to Patient Care Services Director. ● Promoted Janice Cramer to Patient Access Manager. ● Hired Sara Riley as Environment of Care Supervisor. Community outreach ● Organized and sponsored Mossyrock Independence Day 5K and 8K. ● Held fourth annual drive-thru flu vaccination events simultaneously at four locations. ● Sponsored the Packwood 5K Fun Run and the Darian Atkinson Memorial 5K. ● Conducted two evening community wellness events in Packwood. ● Expanded the lineup of events for the third annual Wellness Week: Community Walks (canceled due to poor air quality), Arbor Talks at the Roxy (with five speakers), plant-based cooking class, community kickball night, 5K color walk/run with munchkin dash, Health Expo and photography contest. Arbor Health Foundation ● Awarded $12,524 in employee scholarships. ● Purchased an ultrasound probe cleaning system for the Diagnostic Imaging Department for $13,400. ● Committed $20,000 toward the Rapid Care Clinic expansion. New and noteworthy in 2023 Michelle Rehm with her son, Bear Rehm, at the Joy in the Journey 5K color walk/run Drive-thru flu vaccination took place at four locations in 2023, including at Mossyrock Clinic (pictured here). 5 MYARBORHEALTH.ORG
Thank you, all ARBOR HEALTH FOUNDATION 521 Adams Ave. Morton, WA 98356 Nonprofit Org. U.S. Postage PAID Yakima, WA Permit No. 157 ARBOR HEALTH AND LIFE is brought to you by Arbor Health Foundation as a community service for the friends and patrons of ARBOR HEALTH, P.O. Box 1138, Morton, WA 98356, telephone 360-496-5112. Information in ARBOR HEALTH AND LIFE comes from a wide range of medical experts. If you have any concerns or questions about specific content that may affect your health, please contact your health care provider. Models may be used in photos and illustrations. 2024 © Coffey Communications, Inc. All rights reserved. The Rapid Care Clinic has proven to be a great asset to our community. It is open Friday through Monday, 9 a.m. to 7 p.m. Originally housed in the Morton Clinic, we plan to move it inside the hospital this year, with access through the main entrance. Morton Hospital “I was treated very well. The nurses were fabulous. The food was excellent, and my care was just really, really good. I can’t say enough about the facility. I was very pleased. I was there for 12 days, and they treated me very, very, very, very well.” Rapid Care Clinic “I was seen at the Rapid Care Clinic for a bladder infection and got right in and was taken care of in a timely manner. I am very satisfied with the doctor and the staff there.” Rehab Services Clinic “I have worked in health care for 25 years. I have never been taken care of so well. The kindness and empathy for me and all involved in my care was incredible. Staff always called me by name. They were more than perfect. Couldn’t be better. Just walking through the facility, every single person smiled and said, ‘Hello.’ You guys are doing a top-notch job. I am envious of everyone there!” Emergency Department “The doctor I had was amazing! He listened to my needs, discussed options with me and was caring. You don’t find that very often.” Randle Clinic “Excellent. Much better than ANY big-city doctor. I never imagined finding a doctor this great in Randle. Nurse Cindy is excellent as well.” Packwood Clinic “He’s smart, and he explains things so that you can understand them on a layman’s level.” Morton Clinic “Both the nurse and doctor were very courteous and seemed concerned about my health issues. I felt very comfortable during my visit, and I feel confident receiving their care.” Mossyrock Clinic “Friendly, relaxed, yet professional atmosphere.” We receive hundreds of letters and written reviews each year from patients, across all departments. Here is a sample:
RkJQdWJsaXNoZXIy MjI2MTU5NA==